Legal Document

kg991 Privacy Policy

Your personal information is very important to us. This policy explains in detail how kg991 collects, uses, and protects your information.

Last Updated: January 2026 — This privacy policy applies to all services of kg991.
1

Introduction and Definitions

kg991 ("we", "our", or "platform") is an online betting and casino service provider operating for players in Bangladesh. This privacy policy ("policy") applies to every user ("you" or "user") who accesses our website kg991.lat or uses our services.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. By using our services, you consent to the terms of this privacy policy.

Key Definitions

  • Personal Information: Any information that can directly or indirectly identify you, such as name, email address, mobile number, date of birth, and so on.
  • Processing: Any operation performed on information, including collection, storage, modification, use, or deletion.
  • Cookies: Small text files stored on your device through the website that improve your browsing experience.
  • Third Party: Any person or organisation other than kg991.
2

What Information We Collect

To operate our services properly, kg991 collects the following types of information:

2.1 Registration and Account Information

When you create an account or log in to kg991, we collect the following information:

  • Full name (as per legal name)
  • Date of birth (for age verification — only persons aged 21 or above may use the service)
  • Valid email address
  • Mobile number
  • Login credentials (stored in encrypted form)
  • Preferred currency and language settings

2.2 Identity Verification Information (KYC)

We follow a Know Your Customer (KYC) process to prevent fraud and ensure responsible gaming. As part of this, we may collect:

  • National ID (NID) or passport copy
  • Proof of address
  • Payment method verification documents

2.3 Financial Transaction Information

To process your deposit and withdrawal transactions, we collect:

  • bKash / Nagad / Rocket / bank account number
  • Transaction amount and date
  • Transaction reference number

2.4 Usage Information

We automatically collect the following information:

  • IP address and device type
  • Browser version and operating system
  • Pages visited and session duration
  • Game play history and betting activity
  • Information collected through cookies and web beacons
SSL Encryption Secure Storage Not Sold to Third Parties
3

Purpose of Information Use

kg991 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operations

  • Creating and managing your account
  • Processing financial transactions (deposits and withdrawals)
  • Providing bonuses and promotional offers
  • Managing the VIP program
  • Providing customer support via 24/7 live chat

3.2 Security and Fraud Prevention

  • Detecting and preventing unauthorised access to accounts
  • Preventing money laundering and fraud
  • Monitoring suspicious activity
  • Ensuring age verification

3.3 Fulfilling Legal Obligations

It is our legal responsibility to retain certain information and provide it to relevant authorities in order to comply with applicable laws and regulations.

3.4 Responsible Gaming

It is our ethical responsibility to monitor your gaming behaviour to identify potentially problematic patterns and take supportive measures where necessary.

3.5 Communication

We use your contact information to send transaction notifications, account updates, security alerts, and, subject to your consent, promotional information.

4

Information Sharing and Third Parties

kg991 never sells, rents, or provides your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Only the necessary financial information is shared to complete transactions through bKash, Nagad, Rocket, and banking partners. These payment processors operate under their own privacy policies.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum information necessary to operate their games. This information is used to ensure the integrity of game results and transactions.

4.3 Legal Authorities

Relevant information may be provided to the appropriate authorities to comply with valid court orders, government directives, or legal obligations.

4.4 Technology and Service Providers

We may need to work with trusted technology partners for website operations, cloud storage, data analytics, and cybersecurity. These partners operate under strict confidentiality agreements.

5

Information Protection and Security

To ensure the security of your information, kg991 has adopted industry-standard technical and organisational measures:

  • SSL/TLS Encryption: All information transmitted to and from our platform is protected by high-grade SSL encryption.
  • Access Controls: Only authorised personnel can access specific information, and all access is logged.
  • Password Hashing: Your password is never stored in plain form; advanced hashing algorithms are used.
  • Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
  • Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.
  • Data Backups: Regular encrypted backups are maintained to minimise the risk of data loss.

However, no transmission of information over the internet or electronic storage is completely secure. We apply industry best practices, but absolute security cannot be guaranteed.

6

Cookies Policy

kg991 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of our services.

6.1 Essential Cookies

These cookies are essential for the basic operation of the website. They include keeping login sessions active, security checks, and cart functionality.

6.2 Performance Cookies

These cookies help analyse how website pages are being used and support improvements to service quality.

6.3 Functional Cookies

These cookies are used to remember your preferences such as language selection and game settings.

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

7

Data Retention Period

kg991 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations:

  • Account Information: For as long as your account is active and for at least five years after account closure.
  • Transaction Information: Records of all financial transactions are retained for the long term as required by law.
  • KYC Documents: Identity verification documents are retained for a minimum of five years.
  • Log Files: Technical logs and session data are generally kept for six months to one year.
  • Marketing Information: Removed immediately upon withdrawal of your consent.

After the specified period, information is securely deleted or anonymised.

8

Your Rights

You have the following rights in relation to your personal information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide details within a reasonable time.

8.2 Right to Rectification

If information held about you is inaccurate or incomplete, you may request a correction. This can be done through account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for certain purposes, particularly in the case of direct marketing.

8.5 Right to Withdraw Consent

For information processed on the basis of consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise these rights, contact our support team via live chat or by email at: [email protected]

9

Protection of Minors

kg991 services are intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.

We use the KYC process for age verification and may request additional documents in cases of doubt.

10

International Data Transfers

Our technology infrastructure may partially operate on servers located outside Bangladesh. For any such transfers, we ensure that:

  • Adequate data protection measures are in place in the recipient country.
  • A data protection agreement with the processor is in effect.
  • Transferred information will receive the same level of protection under this privacy policy.
11

Policy Changes and Updates

This privacy policy may be revised from time to time due to business changes, legal requirements, or technological developments. For significant changes, we will notify you in the following ways:

  • A notification will be sent to the registered email address.
  • A notice will be displayed in a prominent place on the website.
  • The "Last Updated" date at the top of this page will be changed.

Continuing to use our services after any changes will be considered as your agreement to the revised policy. We therefore recommend visiting this page regularly.

12

Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us:

We are committed to processing your request within a reasonable time. If identity verification is required, additional information may be requested.

You can learn more about kg991 on our About Us page. We also encourage you to read our Terms & Conditions and Responsible Gaming Guidelines.